The Westin Rusutsu Resort

Clean, spacious and good facilities. All the staff were very helpful and friendly. A really nice friendly atmosphere.

The Westin is an exceptional hotel with Apartment style rooms. Our apartment was huge. Ours was a loft with bedrooms upstairs and downstairs where we had a big lounge, kitchen, separate toilet, bathroom and shower. We had incredible views of the snow and mountains. It was extremely comfortable particularly after a big day of skiing. The staff were amazing and couldn't do enough for you. In partular Faustine Chadaillac on reception was wonderful. She checked us in and provided us with all of the information we needed. She even helped us hire Ski gear and arranged our lift tickets. Nothing was a bother and she always did it with a smile. The location was great but you needed to catch the monorail to the slopes. The breakfast and dinner buffets in the Atrium were exceptional. Even room service was quick and tasty albeit a lot of the meals were small. The Japanese restaurant Kazahana was delicious. The hotel and the restaurants were well worth the splurge.

The hotel is beautiful, the room is spacious, with a nice view and a comfortable bed. The resort hotel's services are free and easily accessible by monorail. The breakfast was plentiful and delicious. Amusement park, rafting, hot air balloon, onsen, indoor and outdoor pools - we loved everything! We would love to come back anytime!

The proximity to ski fields was very convenient and the split level room a pleasant surprise. The onsen was great.

Great variety of winter activities and very fun. However, not much food choices as there's only two restaurant in hotel. Has to travel to resort side and venture outside for variety.