The Westin Rusutsu Resort

The Westin is an exceptional hotel with Apartment style rooms. Our apartment was huge. Ours was a loft with bedrooms upstairs and downstairs where we had a big lounge, kitchen, separate toilet, bathroom and shower. We had incredible views of the snow and mountains. It was extremely comfortable particularly after a big day of skiing. The staff were amazing and couldn't do enough for you. In partular Faustine Chadaillac on reception was wonderful. She checked us in and provided us with all of the information we needed. She even helped us hire Ski gear and arranged our lift tickets. Nothing was a bother and she always did it with a smile. The location was great but you needed to catch the monorail to the slopes. The breakfast and dinner buffets in the Atrium were exceptional. Even room service was quick and tasty albeit a lot of the meals were small. The Japanese restaurant Kazahana was delicious. The hotel and the restaurants were well worth the splurge.

wonderful breakfast. the staff everywhere was so kind and helpful. the room was really cool with a split level and the kids love the Murphy beds too.

Great variety of winter activities and very fun. However, not much food choices as there's only two restaurant in hotel. Has to travel to resort side and venture outside for variety.

Great location, very friendly and helpful staff, amazing onsen.

Great hotel with extremely helpful staff. Excellent location near ski lifts. Very comfortable and modern rooms. Beds were superb.